FAQs

• What is the Electronic Travel Authorization (ETA)?

  The ETA is a document that foreign travelers must apply for before entering Kenya. It replaces traditional visa requirements for most travelers, simplifying the entry process.

• I have a diplomatic passport. Do I have to apply for an eTA?

  Travellers who are members of the Diplomatic Missions and International Organisations accredited to Kenya are required to complete an eTA.

• Do I need to pay for my eTA as a diplomat?

  If you are a diplomat, you are not required to pay for your standard eTA, but you may wish to pay for a faster service.

• We are travelling as a couple/group. Is one eTA enough for all of us?

  An eTA is required for each passenger when travelling as a group. When starting your application, select Apply as a Group.

• How do I apply for the eTA?

  The Government of Kenya has made this website available as a secure platform for the purpose of allowing visitors to submit information and apply for an eTA. eTA applications must be completed only through this official website or the “Kenya Travel Authorisation” official mobile application and must be done for each individual who intends to travel to Kenya.

  Steps:

  • Visit https://etakenya.go.ke
  • Click “Apply Now” and follow the instructions
  • Make sure that all the data has been entered correctly
  • Submit the application
  • An email confirming receipt of your application will be sent to you
  • An email confirming receipt of payment, if applicable, will be sent to you
  • Upon decision by Immigration officer, an email confirming Approval / Refusal will be sent to you
  • If your application has been approved, please either print the PDF document that has been attached to the email, or download the document to your mobile device or save it in the “Kenya Travel Authorisation” mobile app. This is your electronic travel authorisation that needs to be shown at all departure and arrival points.
  • If your application has been denied, you will not be able to travel to Kenya for the moment.
  • Please contact [email protected] to report your situation and obtain further details.
  • You can check the status of your application at any time by visiting the following URL: https://etakenya.go.ke

  You are only allowed to travel after your application has been approved by the Government of Kenya.

• What documents are required for an ETA application?

  Requirements vary slightly per category, but typically include:

  • Valid passport (minimum 6 months validity with at least one blank page)
  • Selfie or passport-type photo
  • Contact details (email & phone number)
  • Travel itinerary (arrival & departure)
  • Accommodation booking confirmation
  • Payment method (credit/debit card, etc.)

• How long does it take to process an ETA?

  Applications are generally processed within three (3) business days/72 hours but may take longer depending on the verification processes. For urgent applications, expedited option is available and is processed immediately.

• How much does the ETA cost?

  Fees vary depending on the type of travel application selected with normal (processing may take up to 72 hours) starting at $30 and expedited (immediate processing) at an addition $100.

• How do I track my ETA application?

  To track your application, click the “Check Status” button on the homepage and enter the reference number that was sent to your email after the application.

• Can someone apply on behalf of others?

  Yes, just ensure that the traveler’s information is provided and you indicate that you are applying on their behalf when finishing the application.